Summary of Learnings with Skill Pill (Pearson)
SUMMARY OF LEARNINGS WITH SKILL PILL (PEARSON)
Lesson 1: Handling Difficult People
v Don’t get emotional
v
Focus on the end game
v
Imitate your role model
Extra learning
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Coping with being shouted at
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Reading emotions
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Dealing with bullying behavior
Lesson 2: The Art of
Persuasive Conversation
v
Be clear about your goal
v
Fit your idea into their agenda
v
Ask questions
v
Listen
v
Use their language
Extra learning
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Coming out on top of an argument
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Linking projects to benefits
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Controlling stakeholders
Lesson 3: Setting Up
a Project for Success?
Avoid:
v
The wrong problem
v
The wrong sponsor
v
The wrong team
v
The wrong process
The right problem is:
v
Important
v
Urgent
v
Rewarding
Extra learning
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Implementing a Finished Project
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Managing a Global Project
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Avoid the Planning Fallacy
Lesson 4: Being
Assertive
Echoing-build on someone else’s point
v
Headlining-be impactful, clear and succinct
v
Framing-market trends, expert insights, personal
experiences
v
Visualise-use visual language and animated body
language
v
Be evidence based – back-up your points
Extra learning
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Challenging Thought Patterns
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Negotiating Assertively
Lesson 5: Be Likeable
5 Steps to make you likeable
1) Smile
2) Listen
3) Eye contact
4) Look at the part
5) Communicate effectively
Lesson 6: Managing
Expectations
Agree the deliverables
v
Manage expectations according to current context
and past experiences
v
Get everything down in writing
v
Keep all stakeholders up to date with the
project’s progress
Extra Learning
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Stopping Doing Too Much
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Catching Up on Slippages
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Mapping Expectations
Lesson 7: Leveraging
Diversity
Encourage employees’ cultural perspective
v
Use diversity to gain insight into different
markets
v
Diversity can increase creativity
Extra Learning
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Ways To Encourage Diversity
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Avoiding Discrimination
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Building a Mailing List
Lesson 8:
Restructuring the Organisation
v
Take control early
v
Be clear about the messages being sent
v
Restructuring is all about people
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Developing Messages of Change
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Increase your Development Ideas
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Organisational Politics
Lesson 9: Budget like
a Boss
Lesson 10:
Influencing without authority
v
Influence their way
v
Don’t treat people you barely know like lifelong
friends
v
Be prepared – plan time and place
v
Know the context
Extra Learning
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Managing Project Stakeholders
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Managing Stakeholders
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What is the Incentive Equilibrium Model?
Lesson 11: Starting
Your New Job
v
Establish a routine
v
Be punctual
v
Look good
v
Learn to ask “why?”
v
Get noticed – positively
v
Under promise and over deliver
v
Be confident
Extra Learning
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Starting as a Manager
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Before Taking on a New Team
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Letting go of your previous job
Lesson 12: Working a
Room
(Networking)
v
Know your goals
v
Keep business cards handy
v
Develop a 10 second introduction
v
Enter gracefully
v
Be the message
v
Memorise names
v
Follow up
Extra Learning
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Maximising Your Networking Effectiveness
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Approaching Groups
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Networking with Bosses
Lesson 13: Derek
Sivers: How to start a movement (TED Talks) - follow and lead
Lesson 14: Effective
Absence Management!
Lesson 15: Agenda
Setting!
Lesson 16: Lone
Working
Lesson 17: Management
Briefing Meetings
v
Should provide understanding and support for a
project
v
Help identify and avoid potential difficulties
v
Look at the situation from a management
viewpoint
v
Don’t withhold information
Extra Learning
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Benefitting From Meetings
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Getting Your Voice Heard
Lesson 18: Success is
a continuous journey
1. Passion
2. Work
3. Focus
4. Push
5. Ideas
6. Improve
7. Serve
8. Persist
-REPEAT-
Lesson 19: Sales
Mastery Module (Authority and Social Proof)
v
Testimonial
v
Pictures
v
Ratings
Lesson 20: Mindfulness
at Work-Beginners Mind
v
Focus on the present
v
Remove your preconceptions
v
Look at a problem from a fresh perspective
v
Don’t strive too hard to find a solution
Extra Learning
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Receiving Feedback from your Team
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Beating Stress
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Beating Stress
Lesson 21: Your First
30 Days as A Leader - *sizzle and
substance* have charisma and knowledge - the X Factor - inspire and aspire
v
Reconfirm your priorities with your bosses
v
Meet your team
v
Get a sense of the place
v
Finalise your plan
v
Generate excitement
v
Be positive, bond with people and make proactive
decisions
Extra Learning
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-Inspiring Leadership Behaviour
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-Growing as a Leader
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-Bettering Yourself as a Leader
Lesson 22: Chairing
Creative Meetings:
v
Use a different location
v
Get a mixture of people
v
Give people a brief before hand
v
Leave job titles and distractions outside
v
Have a pre-prepared idea to generate discussion
v
Write down everything and take 48 hours to
reflect
Extra Learning
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Creativity - Getting Started
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Routines - Break Them!
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How gaming can revolutionise your workplace
Lesson 23: How to
Disagree Nicely - Build Power,
Credibility and Allies
v
Don’t argue
v
Listen
v
Empathise
Lesson 24: How to
Start a Change Effort
v
Need = success
v
Make the benefits personal
v
Find an early win
v
Reward must outweigh the cost
Extra Learning
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Motivating your Team to Change
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Developing Messages of Change
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How rhetoric can help embed change
Lesson 25: Using the
COACH System
1) Clarifying
2) Outcome
3) Actually
Going On
4) Creating
Options
5) Hardcopy
Extra Learning
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Clarify the topic
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What’s the desired outcome?
Ø
Encourage the coachee to talk about the
situation
Ø
Create some options
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Record the agreed next steps
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Overcoming Coaching Barriers
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Evaluating Coaching
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Difficult Coaching Situations
Lesson 26: Presenting
a Proposal
v
Focus - on the current company situation
v
Don’t forget to mention the negative consequences
v
Change – say what you want to alter &
achieve
v
Highlight - the benefits of change to others
v
Explain your proposal – once you’ve highlighted
the need for change
v
Underline the proposal details to your audience
Extra Learning
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Speaking Assertively
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Audience Involving Questions
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Devices for Public Speaking
Lesson 27: Going
International
v
Watch international news
v
Read foreign press
v
Learn a language
v
Ensure everyone knows you’re looking for
opportunities abroad
Extra Learning
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Understanding Other Cultures
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Exploring Ideas
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Managing a Global Project
Lesson 28: What
Qualities Should A Leader Exhibit
v
Decisiveness – make tough decisions
v
Vision – where are you going?
v
Clarity – make communication easy
v
Honesty – be open
v
Purpose – influence and motivate
v
Trust – take an interest in your team
Extra Learning
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Three Vitals of Good Leadership
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Inspiring Leadership Behaviour
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Strategy, leaders and leadership harmony
Lesson 29: Turning
Complaints into Compliments
v
Front-line staff need the authority to deal with
complaints
v
Compensation = repeat business and positive word
of mouth
v
Always apologise - especially when appropriate
v
Never interrupt
v
Follow up to make sure the customer is satisfied
Extra Learning
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Dealing with an Angry Customer
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Turning disagreement into agreement
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Controlling Disagreements
Lesson 30: 10 habits
of a successful change communicator
v
Prioritise face-to-face
v
Tell it straight
v
Be empathetic
v
Avoid corporate speak
v
Trust people
v
Walk the talk
Extra Learning
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Dealing with Criticism
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Persuading With Paraphrasing
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Controlling Stakeholders
Lesson 31: Active Listening
v
Pay attention and interpret – what are they
trying to communicate?
v
Maintain eye contact
v
Encourage the speaker with reassuring gestures
v
Ask questions to show you’re listening
v
Don’t interrupt
Extra Learning
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Audience Involving Questions
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Reading Emotions
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Empathy / Barriers to Listening
Lesson 32: Developing
Resilience
v
Cognitive Distortion
v
Cognitive Restructuring - use this to avoid
negative thoughts from overcoming your day/self
~Read the book of "Mind over
mood" by Dr. Dennis and Dr. Christine
1)
Identify the situation
2)
Identify automatic thoughts
3)
Find supportive evidence
4)
Find contradictory evidence
5)
Take a balanced view
6)
Next steps
Lesson 33: Negotiating
v
BANTA - Best Alternative to a Negotiated
Agreement
v
Preparation is vital
v
Determine what you want
v
Know your entry and exit points
v
Make sure you’re negotiating with the right
person
v
Always be prepared to walk away
v
Ask, ask, ask
Extra Learning
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To Open or not to Open?
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Coming out on top of an Argument
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Being Memorable
Lesson 34: Boost Your Confidence
v
Focus on what went right
v
Think about your strengths
v
Buy that new outfit or head to the spa
v
Complete a stretching but achievable goal
v
Connect with your colleagues
When to Challenge
v
Conflict can be constructive
v
Gather all the facts
v
Keep disagreements private
v
Make agreements publicly
Lesson 35: Achieving
Work Life Balance
Key questions:
v
Do you want to succeed?
v
Do you enjoy work?
v
How much do you really work?
v
Remember you have a choice
v
Be Active! Don't sit all day long, move it!
Lesson 36: Managing
Time Efficiently and Effectively
v
Set goals
v
Cut out the noise
v
Work in manageable chunks
v
Get it right first time and deal with everything
once
v
You don’t have to do it alone
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Sophie
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Sophie
