Damage Control

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✌Control Relationship Damage by:
1) Rectify mistakes in the office
2) Pacify an angry boss
3) Project proper behavior and control

✌The Right Attitude in Damage Control (3A's)
1) Apologize for the bad situation -Be humble and sincere
2) Accept responsibility -Be communicative
3) Act to restore the situation -Be intuitive and willing

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✌Skills needed in Damage Control
1) Customer relations (to protect business) -Respect and courtesy
2) Public relations (to protect reputation) -Press conference
3) Interpersonal relations (to protect the relationship with bosses and colleagues)

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