SUMMARY OF LEARNINGS WITH SKILL PILL (PEARSON)
Lesson 1: Handling Difficult People
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Imitate your role model
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Coping with being shouted at
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Dealing with bullying behavior
Lesson 2: The Art of
Persuasive Conversation
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Be clear about your goal
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Fit your idea into their agenda
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Coming out on top of an argument
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Linking projects to benefits
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Controlling stakeholders
Lesson 3: Setting Up
a Project for Success?
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Implementing a Finished Project
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Managing a Global Project
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Avoid the Planning Fallacy
Lesson 4: Being
Assertive
Echoing-build on someone else’s point
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Headlining-be impactful, clear and succinct
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Framing-market trends, expert insights, personal
experiences
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Visualise-use visual language and animated body
language
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Be evidence-based – back-up your points
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Challenging Thought Patterns
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Negotiating Assertively
5 Steps to make you likable
5) Communicate effectively
Lesson 6: Managing
Expectations
Agree on the deliverables
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Manage expectations according to the current context
and past experiences
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Get everything down in writing
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Keep all stakeholders up to date with the
project’s progress
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Stopping Doing Too Much
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Catching Up on Slippages
Lesson 7: Leveraging
Diversity
Encourage employees’ cultural perspective
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Use diversity to gain insight into different
markets
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Diversity can increase creativity
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Ways To Encourage Diversity
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Avoiding Discrimination
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Building a Mailing List
Lesson 8:
Restructuring the Organisation
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Be clear about the messages being sent
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Restructuring is all about people
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Developing Messages of Change
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Increase your Development Ideas
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Organisational Politics
Lesson 9: Budget like
a Boss
Lesson 10:
Influencing without authority
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Don’t treat people you barely know like lifelong
friends
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Be prepared – plan time and place
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Managing Project Stakeholders
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What is the Incentive Equilibrium Model?
Lesson 11: Starting
Your New Job
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Get noticed – positively
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Under-promise and over-deliver
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Before Taking on a New Team
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Letting go of your previous job
Lesson 12: Working a
Room
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Keep business cards handy
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Develop a 10-second introduction
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Maximising Your Networking Effectiveness
Lesson 13: Derek
Sivers: How to start a movement (TED Talks) - follow and lead
Lesson 14: Effective
Absence Management!
Lesson 15: Agenda
Setting!
Lesson 17: Management
Briefing Meetings
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Should provide understanding and support for a
project
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Help identify and avoid potential difficulties
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Look at the situation from a management
viewpoint
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Don’t withhold information
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Benefitting From Meetings
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Getting Your Voice Heard
Lesson 18: Success is
a continuous journey
Lesson 19: Sales
Mastery Module (Authority and Social Proof)
Lesson 20: Mindfulness
at Work-Beginners Mind
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Remove your preconceptions
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Look at a problem from a fresh perspective
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Don’t strive too hard to find a solution
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Receiving Feedback from your Team
Lesson 21: Your First
30 Days as A Leader - *sizzle and
substance* have charisma and knowledge - the X Factor - inspire and aspire
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Reconfirm your priorities with your bosses
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Get a sense of the place
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Be positive, bond with people and make proactive
decisions
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-Inspiring Leadership Behaviour
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-Bettering Yourself as a Leader
Lesson 22: Chairing
Creative Meetings:
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Use a different location
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Get a mixture of people
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Give people a brief beforehand
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Leave job titles and distractions outside
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Have a pre-prepared idea to generate discussion
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Write down everything and take 48 hours to
reflect
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Creativity - Getting Started
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How gaming can revolutionise your workplace
Lesson 23: How to
Disagree Nicely - Build Power,
Credibility and Allies
Lesson 24: How to
Start a Change Effort
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Make the benefits personal
v Reward must outweigh the cost
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Motivating your Team to Change
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Developing Messages of Change
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How rhetoric can help embed change
Lesson 25: Using the
COACH System
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What’s the desired outcome?
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Encourage the coachee to talk about the
situation
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Record the agreed next steps
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Overcoming Coaching Barriers
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Difficult Coaching Situations
Lesson 26: Presenting
a Proposal
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Focus - on the current company situation
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Don’t forget to mention the negative consequences
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Change – say what you want to alter &
achieve
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Highlight - the benefits of change to others
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Explain your proposal – once you’ve highlighted
the need for change
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Underline the proposal details to your audience
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Audience Involving Questions
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Devices for Public Speaking
Lesson 27: Going
International
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Watch international news
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Ensure everyone knows you’re looking for
opportunities abroad
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Understanding Other Cultures
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Managing a Global Project
Lesson 28: What
Qualities Should A Leader Exhibit
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Decisiveness – make tough decisions
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Vision – where are you going?
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Clarity – make communication easy
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Purpose – influence and motivate
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Trust – take an interest in your team
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Three Vitals of Good Leadership
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Inspiring Leadership Behaviour
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Strategy, leaders and leadership harmony
Lesson 29: Turning
Complaints into Compliments
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Front-line staff need the authority to deal with
complaints
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Compensation = repeat business and positive word
of mouth
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Always apologise - especially when appropriate
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Follow up to make sure the customer is satisfied
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Dealing with an Angry Customer
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Turning disagreement into an agreement
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Controlling Disagreements
Lesson 30: 10 habits
of a successful change communicator
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Prioritise face-to-face
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Persuading With Paraphrasing
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Controlling Stakeholders
Lesson 31: Active Listening
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Pay attention and interpret – what are they
trying to communicate?
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Encourage the speaker with reassuring gestures
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Ask questions to show you’re listening
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Audience Involving Questions
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Empathy / Barriers to Listening
Lesson 32: Developing
Resilience
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Cognitive Restructuring - use this to avoid
negative thoughts from overcoming your day/self
~Read the book of "Mind over
mood" by Dr. Dennis and Dr. Christine
1)
Identify the situation
2)
Identify automatic thoughts
3)
Find supportive evidence
4)
Find contradictory evidence
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BANTA - Best Alternative to a Negotiated
Agreement
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Determine what you want
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Know your entry and exit points
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Make sure you’re negotiating with the right
person
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Always be prepared to walk away
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To Open or Not to Open?
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Coming out on top of an Argument
Lesson 34: Boost Your Confidence
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Focus on what went right
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Think about your strengths
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Buy that new outfit or head to the spa
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Complete a stretching but achievable goal
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Connect with your colleagues
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Conflict can be constructive
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Keep disagreements private
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Make agreements publicly
Lesson 35: Achieving
Work-Life Balance
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Do you want to succeed?
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How much do you really work?
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Remember you have a choice
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Be Active! Don't sit all day long, move it!
Lesson 36: Managing
Time Efficiently and Effectively
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Work in manageable chunks
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Get it right first time and deal with everything
once
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You don’t have to do it alone
>3
Sophie
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